What is a Managed Service Provider (MSP) and what do you do?

  • Also known as outsourced IT, an MSP is a third party company takes responsibility for your hardware, software and networks.
  • An MSP is 100% responsible for the safety, security, and reliability of your IT infrastructure and work on a monthly fixed-fee basis. This creates a more proactive approach to potential problems.
  • Using an MSP creates a fixed budget approach with no surprises.
  • The assumed responsibility creates a shared risk, creating a true partnership.

What sort of companies can benefit from using an MSP?

  • Companies that cannot justify the cost of a full IT staff but still require someone to take care of the IT part of their business.
  • As a company, you realize that having IT at hand is required part of your business
  • You want an IT firm that thinks like a business owner before thinking like IT technicians.
  • You understand that the hourly cost of downtime is so much more than a technician’s hourly rate.
  • You’re tired of dealing with depreciating assets
  • You’re not even sure how to hire competent IT staff
  • You’re a business with at least 10 or more desktops and 1 or more servers
Will you come to my office if I have an issue in-house?
  • Most issues can be handled remotely with our remote access software, but if need be, we can quickly dispatch a tech to your office.
Everything seems to be working fine.  Why do I need you?
  • We have experts in all fields that can provide solutions you may not even be aware of that could increase reliability and reduce overall costs.
  • Are all of your systems fully patched?  Do you have proper security in place as well as reliable backups?  We can ensure that all systems are secure and up to date.  
  • We can reduce the amount of CAPEX that is required to keep your company up to date
  • Our proactive approach will ensure that everything continues to work as expected.
Why can’t I just pay you when I need you?
  • This may actually cost you more in the long run because a “pay as you need” model rewards a company when they do break-fix instead of becoming an actual partner who really cares about your business.
  • A partnership rewards both the MSP and the client due to the fact that it’s in our best interest to keep things running smoothly